Stylus Problems on the HP 2710p

A number of employees where I work have HP 2710p tablets running Windows XP Tablet Edition.  These units are only a couple of years old so as we migrate our network to Windows 7 I have been working on a standard build in which to deploy to these devices.  Unfortunately, there seems to be a minor problem with some of the built in drivers for the stylus.  When installing a volume license of Windows 7 Professional (other versions may have the same issue) the driver that Windows chooses only supports partial functionality, for which the Inking function in Microsoft Office is one of the missing abilities.   

At the time, I could find little or no support online, including HPs website.  Unfortunately, I came across a few others that have the same problem.  Thus, I turned to those good old troubleshooting skills I learned so long ago.  Below is the fix I discovered that worked for me, if you too have discovered this problem then this may work for you as well.

1. Go to Device Manager and look under Human Interface Devices and look for a Wacom Pen device.
2. If the device is anything other than “Wacom Serial Pen Tablet”, right-click to uninstall and checkmark the box to delete the driver (otherwise it will reinstall with the same driver). 
3. Once deleted you will see an unknown item, right-click on your computer at the top of the device list and Scan for hardware changes. 
4. Once the unknown device has been installed, go back to the HID and confirmed if the new pen device is than “Wacom Serial Pen Tablet”
5. If it is not, repeat steps 3 – 6.

I had to repeat the process twice to purge the incorrect drivers from the system.  Good Luck!